Refund policy

Return & Replacement Policy

At Fit Veda (P & J Enterprise), we aim to deliver high-quality Ayurvedic and herbal wellness products. If you face an issue with your order, the following Return & Replacement Policy applies.

1. Eligibility for Returns & Replacements

1.1 Timeframe: Requests must be submitted within 7 days from the date of delivery.

1.2 Product Condition: Eligible products must be:

  • Unopened, unused, and in original condition
  • In sealed packaging with labels intact
  • In resalable condition
  • Accompanied by proof of purchase (order ID/invoice)

1.3 Wrong Product Delivered: If the item received is different from what you ordered, you qualify for a free replacement or return.

2. Conditions for Replacement

2.1 Damaged or Defective Items: If you receive a damaged, leaked, expired, or defective product, notify us within 24 hours at support@fitveda.health.

2.2 Verification: To verify the issue, you may be asked to provide:

  • Clear photos of the product
  • Packaging photos
  • Unboxing video (recommended)

3. Non-Returnable & Non-Refundable Items

  • Opened, used, or unsealed products
  • Products damaged due to customer misuse or improper storage
  • Items purchased under discounts, sales, or promotional offers
  • Free gifts or complimentary items
  • Items returned without original packaging

Note: Shipping charges are non-refundable.

4. Return & Exchange Process

4.1 Initiation: Email us at support@fitveda.health with order ID, reason, and photos/videos (if needed).

4.2 Pickup & Inspection: After approval, we will arrange pickup. (Courier availability may vary by location.) Returned products undergo a quality inspection.

4.3 Approval:

- Approved returns → Replacement or refund processed
- Rejected returns → Item may be sent back to the customer

4.4 Processing Time: 10–15 business days after the returned product is received.

5. Refund Procedure

5.1 Mode of Refund: Refunds are issued to the original payment method only.

5.2 Timeline: Refunds are processed within 7–21 working days after inspection.

5.3 Partial Refunds: May apply if:

  • Product is returned in incomplete/non-original condition
  • Packaging is missing/damaged
  • Only part of the order is returned

6. Important Limitations

Fit Veda is not responsible for:

  • Delays caused by courier partners
  • Incorrect or incomplete delivery information provided by customer
  • Shipment refusal at the time of delivery
  • Product damage due to heat, humidity, improper storage

7. Contact Information

For return, replacement, or refund assistance:

P & J Enterprise
Brand: Fit Veda
Email: support@fitveda.health
Website: https://fitveda.health

This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019 (India).